Support and Help Channels
A one hour Ticket Response Guarantee
Our tech assistance Department is on duty round the clock to take care of every one of your help inquiries. Each ticket you send out to us shall be taken care of within maximum one hour. If your problem requires assistance from an administrator, we’ll forward the ticket to the technician on duty and will let you know that the problem is under control.
Qualified Technical Help And Support Service
Our customer assist team will be working for you day–and–night to to reply to all help inquiry tickets that you send to us. We offer customer support for all software applications that are pre–installed on your web server. These include our in–house made Web Site Control Panel, the preferred Operating System plus the server administration panel (with respect to the VPS type).
An Intuitive Help Zone
A comprehensive and constantly updated collection of articles is built into our custom–built Web Site Control Panel. It provides quick tips about how to perform all the main web site management duties. The Help section offers thorough how to content articles and step–by–step video guides. You can open the Help area by clicking on the Help or Video buttons in the right corner of each Control Panel section.