Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
All your support requests will be replied to in maximum 60 minutes after the ticket or e–mail was submitted. If your issue calls for additional assistance from a server admin, we will forward the support ticket or the email to the person in charge and we will leave a note to let you know that more time will be required for reaching the optimal solution. If you take advantage of the Managed Servers package, any of the server management tasks included there will be carried out whenever you choose.
A Top–Class Help Desk Service
We’ll be online for you 24x7x365 to respond to any questions that you may have connected to our Web Site Control Panel or any of the apps that we have pre–installed for you on the server. If you also require assistance with server administration tasks, you can order our Managed Servers package, which includes data backup storage space, weekly OS updates, server monitoring and restarting procedures, as well as software installation and problem troubleshooting procedures
An Intuitive Help Section
Every dedicated server is fitted out with our cost–free Web Site Control Panel, which offers a detailed knowledge base plus a selection of instructional video tutorials. Whenever you require assistance working with the Web Site Control Panel, just press the Help or Videos buttons in the upper right corner.