A 99.9% Server Uptime
Our website hosting platform is based on a solid, top–class hardware architecture and a significantly modified Linux version. So, regardless of what your website is, or how many visitors you’ve got, or even in case there’s a denial–of–service assault, our servers will stay up and running and your websites will stay online.
Our website hosting packages come with a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee stays the same.
A 99.9% Network Uptime
In addition to our cloud hosting system, we’ve also built our very own internal network in all our datacenters. Everything is based on enterprise–level hardware components manufactured by Juniper. Besides, on each router, we have configured a firewall with an elaborate set of rules in order to sift out all dubious requests.
Thus, in each of our data centers – in our data center in US, in our data center in UK, in our data center in FI, in our data center in Eastern Europe as well as in our data center in AU, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid with all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Even though we have done everything to decrease all potential risks with our cloud hosting packages and regardless of the fact that we provide top–notch technical support, there are instances when the client is simply not satisfied with what we offer. Or he wants to move to a more powerful web hosting solution, such as a VPS server or even a dedicated server.
For this reason, our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t satisfied, we will give you a full refund.
24/7 Technical Support
We’ve attentively picked each single member of our 24x7 support staff to ensure that we can offer the best support that you can get. Each one of our tech support engineers has many years of experience dealing with web hosting accounts behind his back, therefore they know what they are doing. Besides, they’re at your disposal 24/7/365 – you can reach them at any time and they will get back to you ASAP.
Their average response time is well under twenty minutes, while with many other web hosting distributors you need to wait for days. And we offer you a 1–hour response time guarantee. No matter what happens, your questions will be responded to in less than 1 hour.