One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum reaction time for any technical support ticket that you post or any e-mail that you send is only one hour, even if you contact us during weekends and public holidays. Whatever the essence of your problem or inquiry may be, we’ll lend you a helping hand straight away and will provide you with the needed information to troubleshoot any problem with your sites. The real response time commonly doesn’t surpass 15 to 20 minutes, so you can just forget about waiting for hours and hours on end to get an issue resolved or what is even worse than that – waiting a whole day only to obtain an answer that more info is necessary whilst nothing is fixed. We will give you assistance in a well-timed fashion as we know just how priceless time can be in the dynamic digital era. The sixty-minute reply guarantee is valid for any billing or technical question that you may have connected to our website hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we understand how essential it is to receive swift help, we guarantee that you’ll never need to wait for more than one hour to receive a reply to any ticket that you submit from your semi-dedicated server Control Panel. As a matter of fact, you will rarely have to wait for more than twenty-thirty minutes and this is valid for any question no matter what its nature is – general, billing or technical. Also, our tech and client support team is available 24-7-365, which implies that even in case you submit a ticket during national holidays, you will always receive an immediate reply, which will contain the answer to a question, the solution to a complication or the info required to resolve an issue yourself – in case there is something that you have to do on your end. With us, you will never need to spend an entire day awaiting a response like you would with other companies.