A live chat is a real-time method of communication between a hosting supplier's support crew and its customers. It is a very efficient method to receive some information about the hosting services or have some problem resolved as you're speaking with a live agent. The benefits of using a live chat service rather than calling or opening a ticket are the lower chance of errors at the time you exchange information such as usernames or domain names, the faster response time since the communication is live and the fact that you don't need to stay on the chat all the time - you are able to do something different while the representative investigates the issue involved. Also, you can connect with a live chat room from any kind of computer which is connected to the Internet, avoiding the phone costs that you'll need to pay if you are calling to a different country.

Live Chat Support in Website Hosting

As part of the support services that we offer for all of our website hosting, we now have live chat support that is available 24/7, even on holidays. You're able to contact us regardless of whether you already own an account or not, as we will help you with nearly anything, ranging from supplying you with basic information about our services in case you aren't our customer yet and you are thinking about purchasing one of the packages, to helping you with creating an email account in an e-mail client. Part of the problems are more complicated and time-consuming, and you will have to employ the ticketing system that is incorporated into the Hepsia hosting Control Panel, but we can save you precious time and help you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is available to all our prospective and active customers. If you're thinking about a new hosting account, you'll be able to chat in real time to one of our agents and receive more info about our semi-dedicated servers so that you can select the optimal plan for your websites. In the event that you already have an account with us, we can support you in a timely manner with billing, general and first-level technicalmatters. Though in some cases you'll need to open a support ticket since there're troubles that cannot be resolved on the live chat, we will help you with lots of standard jobs, such as setting up an email account in an email client or redirecting one domain name to another one. This way, you'll receive timely assistance and you will save plenty of time.