If you have ordered a hosting plan and you’ve got certain queries in regard to a given feature/function, or if you’ve bumped into some problem and you need assistance, you should be able to contact the respective tech support staff. All hosting companies use a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, because of the fact that the best way to resolve an issue most often is to send a ticket. This mode of correspondence renders the replies sent by both sides easy to follow and enables the support staff representatives to escalate the problem if, for example, a server admin must interfere. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you’ll have to have no less than two separate accounts to contact the client support team and to actually manage the hosting space. Constantly switching between the accounts could sometimes be a bore, not to mention the fact that it requires a long time for most hosting providers to answer ticket requests.

Integrated Ticketing System in Website Hosting

The ticketing system that we’re using for our website hosting isn’t separate from the hosting account. It is an essential part of our fully featured Hepsia Control Panel and you will be able to access it whenever you like with just a couple of clicks of the mouse, without the need to log out of your hosting account. The ticketing system offers a quick-search box, so you can track the status of practically any trouble ticket that you’ve sent in the past, if required. On top of that, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can discover how to solve a given problem even before you send a ticket. The ticket response time is maximum 60 minutes, which implies that you can obtain timely assistance at any given moment and in case our help desk support team suggests that you should do something within your hosting account, you can do it immediately without needing to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with us and you want to touch base with our client support staff representatives, you will be able to post a support ticket directly from your Hepsia Control Panel instead of going through an entirely different tech support platform as you will have to do with the majority of web hosting providers out there. Our integrated trouble ticket system will enable you to open a new ticket without any effort and to look through older tickets using a clever search box. You will also be able to take a look at the applicable knowledgebase articles that our system will offer you based on the problem category that you select for your new ticket. You can perform all the above-mentioned things without signing out of your Control Panel at any time, which goes to say that if you stumble upon any difficulty or have an inquiry, you can get in touch with our support engineers and fix the problem at hand within the hour through one single platform.