Being able to contact your website hosting supplier any time you have any questions or encounter any issues is important and how quickly they will answer back and take action can be essential, in particular when your web site is business-oriented, as longer downtime can often mean losing potential clients. The support options are, in addition a way to identify genuine suppliers from resellers. The second generally answer just to email messages or support tickets and you may have to wait for a day or longer in order to receive a response. If the issue requires a few replies, you'll end up losing a few days so as to have a problem fixed. When you use the services of a genuine and reliable web hosting company, you will be able to connect with the support at any moment and get a quick reply whatever the issue or your question is - pre-sales, customer or tech one.

24/7 Customer Support in Website Hosting

We acknowledge the importance of receiving assistance without delay, so our website hosting services feature 24/7 tech support as well as various options for communication. If you do not have an account yet, you can give us a call or take advantage of our live chat and speak with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you'll never end up ordering a service which you cannot use effectively. If you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is strictly technical or it needs further analysis. Unlike the majority of providers out there today, we answer to all the tickets within an hour, so you will not have to wait for an entire day. Our support services are available day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

You can try our support services even before you buy a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and common questions. Our representatives will assist you to choose the perfect plan or offer you info about our servers, to confirm if the system requirements for your sites are met. In case you are an existing customer, you can also contact us via e-mail or via our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We guarantee that every time you employ these 2 ways of contact, you'll receive a response within no more than one hour and that’s 24/7, including weekends and official holidays. In case you have used the hosting services of other companies, even large ones, you are able to compare the reply time since it usually takes an entire day for them to take care of a support ticket.

24/7 Customer Support in Dedicated Servers

We are aware how important it is to have timely support in general, let alone if you operate an entire server, that's why each dedicated server that we provide features 24/7 support with one-hour reply time guarantee regardless of the issue. This service is free of cost for all the issues with your server or the software that was installed from our administrators through the setup, so you can get in touch with us as many times as you need, even during holidays. You can either open a ticket from the billing area or you could send an email message, and the actual response time for either of these rarely exceeds thirty minutes because we have administrators available 24 / 7. In case you need general info about our servers or you have some billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you can use our live chat service and speak with a representative online. For third-party software support, we offer you a Managed Services upgrade, which you'll be able to include to your server package through the billing Control Panel.